Privacy Policy

1. Introduction

PACIFEX provides freight forwarding, industrial machinery, customs clearance, and related logistics services. This policy explains what personal information may be collected when you visit or contact us through this website, how it is used, and the choices available to you. If you do not agree with this policy, please do not use the website.

2. Information we collect

We collect information that you provide directly and limited technical information created by your visit.

• Enquiry form details: name, company name, email address, phone number, requested service, transit corridor or route, and cargo specifications submitted through the quote request form.
• Direct contact details: information you provide when you email, call, or message us, including through WhatsApp.
• Technical request data: when you load a page, our hosting and infrastructure providers may process standard request data such as IP address, browser type, device information, requested URL, and timestamp.
• Local browser storage: the website stores a copy of submitted enquiry details in your browser using localStorage (key: pacifex_enquiries), limited to the most recent 50 entries.

We do not use analytics, advertising tracking scripts, or user accounts on this website.

3. How we use information

• To respond to enquiries and prepare quotations.
• To coordinate freight, machinery, customs, and related logistics services.
• To maintain records of enquiries and communications.
• To operate, maintain, and improve this website.
• To comply with applicable legal, accounting, or regulatory obligations.

We do not sell personal information.

4. Sharing and disclosure

We share personal information only as needed to operate the website and respond to enquiries:

• FormSubmit.co processes and delivers enquiry form submissions to PACIFEX and may retain them according to its own privacy policy.
• Google provides the embedded map on the contact page and the font files used by the website; Google may process technical data such as IP address and browser information according to its own privacy policy.
• WhatsApp is used when you choose to contact or follow up with us through that service; WhatsApp is operated by Meta and subject to its own terms and privacy policy.
• We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of PACIFEX, its clients, or others.

5. Cookies and similar technologies

We do not set cookies for advertising or analytics. The website stores enquiry details in your browser using localStorage, as described in section 2. Embedded third-party services, such as Google Maps, may use cookies or similar technologies according to their own policies.

This website does not currently publish an ads.txt file. No third-party advertisements are displayed on the site at this time.

6. Data retention

We retain enquiry and contact information for as long as needed to respond to and manage your enquiry and for legitimate business and record-keeping purposes. Local browser storage remains on your device until you clear it.

7. Security

We use HTTPS to protect data in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law. You can remove locally stored enquiry data by clearing your browser storage for this website.

9. Children's privacy

This website is not directed to children, and we do not knowingly collect personal information from children.

10. International processing

Some service providers used by this website, such as FormSubmit.co and Google, may process data outside Pakistan. Their handling of data is governed by their own privacy policies.

11. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact us

Questions about this privacy policy or your personal information can be sent to PACIFEX Global Trade & Logistics Pvt Ltd:

• Email: info@pacifexlogistics.com
• Phone / WhatsApp: +92 313 8957596
• Address: Sost Dry Port Customs Complex, Karakoram Highway, Sost, Hunza, Gilgit-Baltistan, Pakistan